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draw.io Terms of Use

These Terms of Use ("Terms") are an agreement between you and draw.io Ltd. They govern your use of the draw.io applications and services listed in section 2, and they form the end-user licence agreement (EULA) for draw.io applications distributed through app marketplaces, including Microsoft AppSource and the SharePoint Store.

If you do not agree to these Terms, do not install or use the Applications.

1. Who we are​

draw.io Ltd is a company registered in England and Wales with company number 04051179 and registered offices at Artisans' House, 7 Queensbridge, Northampton, NN4 7BF, United Kingdom.

You can contact us at [email protected].

2. What these Terms cover​

These Terms cover the following applications and the hosted services that support them (together, "the Applications"):

  • the draw.io web application at app.diagrams.net
  • the draw.io applications for Microsoft 365, including draw.io for SharePoint and draw.io for Microsoft Teams, distributed through Microsoft AppSource and the SharePoint Store
  • the draw.io Desktop application

The draw.io apps for Atlassian Confluence and Jira are distributed by Seibert Group GmbH under a separate end-user licence agreement; that agreement, not these Terms, governs those apps.

3. Your licence to use the Applications​

We grant you a free-of-charge, non-exclusive, non-transferable, revocable licence to install and use the Applications to create, edit, view and share diagrams, for personal or business purposes, for as long as these Terms are complied with.

The source code of the draw.io editor is published at github.com/jgraph/drawio under the Apache License 2.0. Nothing in these Terms limits the rights that licence grants you in the source code. These Terms govern your use of the published Applications and of our hosted services.

4. Your diagrams and your data​

Your diagrams belong to you. We claim no ownership of, or rights over, the content you create with the Applications.

Diagram data is stored in the storage location you choose. When you use draw.io for SharePoint or draw.io for Microsoft Teams, your diagrams are stored in your organisation's SharePoint or OneDrive storage; they are not stored on draw.io servers. How we handle data is described in our Privacy Policy.

You are responsible for backing up your diagram files. Because we do not store your data, we cannot recover files that are lost from your chosen storage.

5. Microsoft 365 and other platforms​

When you use the Applications inside Microsoft SharePoint or Microsoft Teams, your use of those platforms remains governed by your agreement with Microsoft. Microsoft, not draw.io Ltd, provides the platform and the storage of your files, and we are not responsible for the availability or operation of Microsoft services.

6. Acceptable use​

You agree that you will not:

  • use the Applications in breach of any applicable law or regulation, or to create, store or share unlawful content;
  • interfere with or disrupt the operation or security of our hosted services, including by unauthorised access, denial-of-service attack, or distribution of malware;
  • misrepresent any affiliation with draw.io Ltd.

7. Trademarks​

draw.io is a registered trademark and diagrams.net is a trademark of draw.io Ltd. These Terms do not grant you any right to use our trademarks, logos or branding.

8. Support​

We provide support for the Applications as described at www.drawio.com/support. We use reasonable endeavours to respond to support requests, but the Applications are provided free of charge and no response or resolution time is guaranteed unless separately agreed in writing.

9. Availability and changes to the Applications​

We may update the Applications from time to time, and we may change, suspend or discontinue any Application or feature. Where we permanently discontinue an Application, we will give reasonable notice where practicable.

10. Disclaimer of warranties​

The Applications are provided "as is" and "as available", without warranty of any kind. To the maximum extent permitted by law, we exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or otherwise, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Applications will be uninterrupted, error-free or secure.

11. Limitation of liability​

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to the paragraph above, and to the maximum extent permitted by law: (a) we shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or loss or corruption of data; and (b) our total aggregate liability arising out of or in connection with the Applications and these Terms shall be limited to one hundred pounds sterling (£100).

12. Termination​

You may stop using the Applications, and uninstall them, at any time. We may suspend or terminate your licence if you materially breach these Terms. Sections 4, 7, 10, 11 and 14 survive termination.

13. Changes to these Terms​

We may revise these Terms from time to time. The current version, with its date, is always published on this page. Continued use of the Applications after a revision takes effect constitutes acceptance of the revised Terms.

14. Governing law​

These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that nothing in this section affects any mandatory consumer rights you have under the laws of the country in which you live.

15. Contact​

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