Get help with draw.io for SharePoint
If you have a question about draw.io for SharePoint, or something isn't working as you expect, we're happy to help. You do not need an account or a login to contact us.
Contact support
Email [email protected].
The support desk is monitored Monday to Friday, 09:00 to 18:00 UK time, excluding public holidays in England. We aim to respond to every request within one business day.
When you contact us, please include:
- The product you are using - draw.io for SharePoint.
- What you did, what you expected to happen, and what happened instead. Screenshots help.
- Your browser and its version, and the URL of your SharePoint site if the problem only occurs on one site or page.
Documentation
- Get started with draw.io for SharePoint - add the web part to a page, pick a diagram file, then edit and view your diagrams.
- The draw.io user manual - the editor in the web part is the same draw.io editor used in all draw.io integrations.
- Troubleshooting - solutions for common problems in the draw.io editor.
- Security and privacy - how the draw.io applications handle your diagram data.
Community resources
- GitHub Discussions - ask questions and search community answers about the draw.io editor. A free GitHub account is required to post.
- Issue tracker - report bugs and request features in the draw.io editor.