Troubleshooting draw.io apps for Confluence and Jira

Like all software, you may encounter issues when using draw.io with Atlassian applications. Here are the solutions to some of the more common issues.

Confluence Cloud

• Resolve a "Diagram not found" error.
• Recover a diagram from an unpublished draft page.
• Recover a diagram from a page that was moved.
• Resolve PDF problems when exporting PDF files from draw.io diagrams.
• Check you have set the correct space permissions for the drawio-config space that is used to customise the draw.io editor for all users.

Confluence Server/DC

• Enable additional debugging for draw.io in Confluence Server/DC and generate a support .zip file.
• See why external image generation in draw.io for Confluence Server/DC is no longer available.
• Fix SVG image problems using a proxy in Confluence Server

Jira

• Resolve insufficient access rights issues in Jira Cloud when users are unable to see or edit diagrams on issues.
• Fix keyboard shortcuts not working in Jira Server