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Troubleshoot draw.io in monday.com

  • A dashboard widget doesn't show a diagram from a board: Each board view, item view, dashboard widget and workspace object keeps its own diagrams. Click Create diagram in the widget, then copy the shapes of the diagram into it.
  • Every item shows the same diagrams: The item view belongs to the board, not to one item, so every item of the board shows the same diagrams.
  • "Your diagrams could not be loaded": The app couldn't reach the monday.com app storage. Your diagrams aren't lost. Reload the page. If the message is still shown, try again in a few minutes.
  • The editor or the diagram is never shown: Reload the page. The editor is loaded from embed.diagrams.net, and the shapes and translations of the diagram viewer from viewer.diagrams.net. If your company network or a browser extension blocks these sites, ask your IT team to allow them.
  • Collaborators are shown as Anonymous: The app couldn't read the monday.com profile. Reload the page. If it still happens, ask your monday.com admin to check that the draw.io app is installed and up to date in your account. To update it, open the installer link again.
  • The diagram is too small to read in the view: Hover over the diagram and use the zoom icons in the toolbar, or make the view or widget larger. The diagram will be fitted to the new size. In a board view, select Fullscreen View in the settings of the view to hide the table of the board.
  • A diagram was deleted by mistake: You can't restore a deleted diagram. If you exported a copy, create a new diagram, then select File > Import from > Device in the editor to import the copy.

If your problem isn't listed, contact draw.io support. Describe what you did, what you expected to happen, and what happened instead.